Shipping & Returns

Shipping

We package and ship our customers products 2-3 days after the order is processed. The standard shipping time for Canadians is 3-5 days. International shipping may vary  7-14 days. 

Outside North America : Our prices do not include duties and taxes which are determined by customs agency and need to be paid when receiving the product. People who select the “express shipping” may have extra duties and taxes to pay for. Unfortunately we do not have any control over these fees. Please contact your local customs agency for more information.

Exchange policy

We accept exchanges , only if the swimwear/clothing is in its original condition. Items must not have been worn or washed & must still have hygiene liner. You have 30 days after the reception of the product to exchange it. The shipping cost paid to return the swimwear/clothing to Voss Bikini for a refund is neither covered nor reimbursed by us. It is your responsibility to return the package to us, we are not responsible and cannot be held liable for packages lost while trying to ship it back to us. We recommend using a tracking number to be able to track your package. Once we have received the items and confirmed that they are in its original condition we will exchange them & pay to send it back to you ! 🙂

Send us back the swimsuit using your local post office!

If you are living in the United States use USPS (https://www.usps.com/)

(WARNING: DO NOT use any private shipping company such as UPS, FEDEX or DHL, these companies charge us too much to receive your package. 

Return policy

NO REFUNDS ON SALE ITEMS OR ITEMS PURCHASED WITH PROMOTIONAL SALE CODES

We have a 14 day return policy after the reception of the product. Any worn merchandise cannot be returned.We will refund the amount paid for the swimsuit/clothing EXCLUDING the original shipping cost. We are not responsible and cannot be held liable for packages lost while trying to ship it back to us.

Send us back the swimsuit using your local post office!

If you are living in the United States use USPS (https://www.usps.com/)

(WARNING: DO NOT use any private shipping company such as UPS, FEDEX or DHL, these companies charge us too much to receive your package. 

Return Address

 

PO Box 51000 CITY CENTRE

BRAMPTON ON

Damaged or faulty goods

If you receive any damaged goods contact us at [email protected] immediately. Include pictures of the damaged goods & a brief description. It is our priority to serve you with the best quality products. We cannot be held liable for any damages after the bikini was put in the washing machine and/or drying machine.